HOW TO ORDER
In this section the following questions are answered:
- How do I place an order online?
- How do I choose a different delivery address?
- Can I place an order over the phone?
- What information will I receive when I have placed my order?
- Can I change my order?
- Can I cancel my order?
- Can I make an overseas order?
- What are your Terms and Conditions?
How do I place an order online?
Placing an order is very straightforward. Simply navigate onto the Shop Page and select link for the item you would like to buy. Then, click the ‘Add to Cart’ button. This takes you to ‘Your Shopping Cart’ where you can change the quantity of that particular size before checking out. Once you have the desired quantity you can either click on ‘Continue Shopping’ to go back to the Shop to add further items or click on ‘Checkout’ to complete your purchase.
Once at the Checkout screen you will be given the option to pay by credit or debit card or via your Paypal account. Please follow the instructions and be reassured that our site is supported by Paypal and uses their secure payment system to handle your money.
If you have any difficulty placing your order online please do not hesitate to call or text on 07887 501403 or by email on firstname.lastname@example.org (Monday – Friday 9.00am to 3.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm).
How do I choose a different delivery address?
When on the Checkout screen you can enter a specific Shipping Address if it is different to your Billing Address.
If you are paying via Paypal then you can amend the delivery address during the payment process by adding a ‘gift address’ onto your account.If you have any difficulties with this please email us at email@example.com and we can amend your address manually.
Can I place an order over the phone?
Yes you can. Simply call us on 07887 501403 (Monday – Friday 9.00am to 3.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm).
We will take your order and payment details using our virtual terminal. The virtual terminal is part of the Paypal secure payment system so you can be assured your details are being handled securely and safely.
What information will I receive when I have placed my order?
If you are paying with a credit or debit card via our website you will be emailed a receipt confirming the details of your order.
If you are making payment using your PayPal account you will be sent an email, by PayPal, confirming details of the order and the payment made. You will then receive an email from purple daisies thanking you for your order and confirming the details.
If there are likely to be any delays in sending your order to you we will email you, otherwise your order will be dispatched within 2 working days of placing it (unless you have requested next day delivery).
Can I change my order?
It depends on what stage your order has reached. We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. If you find you need to change your order, you should call or text us immediately on 07887 501403 (Monday – Friday 9.00am to 3.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm) as there may be an opportunity to make the changes you require. If the order is already in progress then it will not be possible to make changes and the order will be sent as it was placed. We will of course help you resolve any issues this may present.
Can I cancel my order?
You can cancel an order for any reason up to the point of dispatch, but as we try to process all of our orders quickly we strongly recommend you call or text us on 07887 501403 (Monday – Friday 9.00am to 3.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm) as soon as possible after you place the order to ask us to cancel.
See our Terms and Conditions for details of your statutory Right to Cancel.
Can I make an overseas order?
Yes you can.If you are paying via our website you just need to select the appropriate Shipping Method for your country and complete payment as above.
If you are paying via your Paypal account PayPal will handle your payment through their secure site. The currency conversion will be completed at a retail foreign exchange rate, which is adjusted regularly based on market conditions and may differ from the rates that you may see in the media. For the prevailing rate click here: Exchange Rate
NB. Due to restrictions on lengths of parcel sent overseas (including Republic of Ireland and the Channel Islands) if you order the ORIGINAL Bed Bumper (100cm) you will receive 2x50cm and for the MEGA Bed Bumper (150cm) you will receive 3x50cm and so on.
What are your terms and conditions?
Please click here for our Terms and Conditions